Frequently Asked Questions
Everything you need to know about our luxury cashmere and heritage wool.
Where does Kiltane source its cashmere and wool?
We take great pride in our heritage. Our cashmere and wool are sourced from premium fibers, ensuring every garment meets our high standards of softness, durability, and ethical production.
How should I care for my Kiltane cashmere products?
To maintain the longevity of your cashmere, we recommend hand washing in cool water with a specialized wool detergent. Always dry flat and never tumble dry.
Do you offer international shipping?
Yes, we ship our Scottish-inspired collections worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please visit our returns portal to initiate a domestic or international return.
How can I find the right size for me?
Each product page features a detailed size guide. Our garments generally follow standard UK sizing, but we provide specific measurements for our capes, scarves, and knitwear to ensure the perfect fit.
Are your products available in physical stores?
Yes, Kiltane has several flagship locations in historic Edinburgh. You can experience our full collection in person at our Royal Mile and boutique stores.